If you are experiencing any issues with your gift card, including issues redeeming your card you can contact a gift card representative directly Monday through Friday (9:00 AM - 6:00 PM ET) at 866-977-1842. If you prefer to chat online with a representative during the same hours by visiting Jackpot.giftcardhelp.com.
You can also contact Jackpot Customer Support at any time by emailing us at help@jackpot.com.