General

Ordering Tickets

• Is Jackpot.com legal?
• Is Jackpot.com safe?
• Are the tickets offered by Jackpot.com official lottery tickets?
• How do I order a ticket?
• How much does Jackpot.com charge?
• How old do I have to be to order lottery tickets?

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Scratch Offs

• How do scratch offs work?
• What happens if my scratch off wins a prize?
• What are fulfillment hours?
• How long do I have to scratch my ticket?

Winnings and Redemption

• How do I receive and use my winnings?
• Are my lottery winnings guaranteed?
• Does Jackpot.com take any of my winnings?
• How will I find out if I win?
• Can I claim my jackpot prize anonymously or do I have to expose my personal details if I win?
• What happens if I win the Jackpot and how will I be paid?

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General Questions

• How to order lottery tickets on Android in Ohio, Massachusetts, Colorado, Arizona, and Arkansas
• Why do I need to allow location permissions?
• How do I find the latest lottery results?
• Adding a Jackpot.com widget to your device
• How do I get in touch with Jackpot.com if I need further assistance?
• How do I add Jackpot.com to my list of safe senders?

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Deposits

• What Deposit Methods can I use?
• How do I make a deposit on Jackpot.com?
• How long will it take for my deposit to be credited to my Jackpot.com account?
• Why was my deposit declined?

Withdrawals

• How do I request a withdrawal from my Jackpot.com account?
• Which withdrawal methods can I use?
• How long will it take for a withdrawal to reach me?
• Why is my withdrawal request listed as “pending”?
• Why has my withdrawal request been returned or rejected?

Registration

• How do I start ordering lottery tickets?
• Why am I required to enter my information to sign up?
• What type of documents do I need to send to verify my account?
• How do I send you my documents to verify my account?

My Account

• Where can I view a summary of all my transactions?
• How do I update my personal details?
• Why is my account blocked?
• How do I close my account?
• How do I reopen my account?
• How long will it take to verify my account?

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Technical Issues

• Resolving location verification issues for Jackpot.com
• I never received a confirmation email after ordering my entries. What should I do?
• Which browsers and operating systems will work best with Jackpot.com?

Results and Notifications

• How do I set up my notification preferences or Jackpot.com Results Alerts?

Gift Cards

• How do I redeem my gift card?
• Do I need to have a Jackpot account to use my gift card?
• What do I do if I am having issues with my gift card?
• Where can I buy a Jackpot gift card?

Responsible Play

• How much money can I deposit into my account at once?
• How can I configure my Deposit Limits?
• How can I configure my Spend Limits?
• Is Jackpot committed to responsible advertising and promotion?
• Does Jackpot review its responsible gambling program?

Loyalty

• How does the Jackpot.com Loyalty program work?
• How do I enroll in the Jackpot.com Loyalty Program?
• How do I see how many loyalty points I have available?
• What are Challenges?
• When do my loyalty points expire?

Scams

• What are some of the signs of a lottery scam?
• I received a letter, email, phone call or message saying I’ve won a lottery prize. Is it a scam?
• What should I do if I receive a message that I suspect is a scam?